Frequently Asked Questions

Our comprehensive 25-year warranty covers all materials and workmanship, is fully transferable to new homeowners (adds resale value), includes annual inspections, and provides 24/7 emergency support. No hidden fees or deductibles.

Yes, we're fully licensed by the City of Toronto (License #BW-2019-3847), carry $5 million liability insurance, are WSIB compliant, and all our technicians are certified waterproofing specialists with 5+ years minimum experience.

We service all of Greater Toronto Area including Toronto, North York, Scarborough, Etobicoke, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and Oakville. Same-day service available for emergencies.

Yes, we provide completely free, no-obligation inspections. Our certified inspector will assess your property, identify issues, explain solutions, and provide a detailed written quote. The inspection typically takes 45-60 minutes.

Our warranty covers this. If any issue we've addressed returns, we fix it free of charge. We also provide annual inspections to catch potential problems early. Our goal is permanent solutions, not repeat visits.

Absolutely. Our service includes complete cleanup. We protect your property during work, remove all debris, restore landscaping where applicable, and leave your home cleaner than we found it. No mess left behind.

Yes, we regularly coordinate with general contractors, renovation teams, and other trades. We can schedule our work to fit your renovation timeline and ensure proper integration with other improvements.

Costs vary based on your specific needs: Interior waterproofing ($3,500-$8,000), Exterior waterproofing ($8,000-$15,000), Crack repairs ($500-$1,500), Sump pump installation ($1,200-$2,500). We provide free detailed quotes with no hidden fees.

Yes! We offer flexible financing with: 0% interest for 12 months OAC, Plans starting at $99/month, Instant approval process, No prepayment penalties. We work with multiple lenders to get you the best rates.

While preventive waterproofing typically isn't covered, water damage repairs often are. We work directly with insurance companies, provide detailed documentation for claims, and can help you understand your coverage options.

Yes! Toronto offers up to $3,400 through the Basement Flooding Protection Subsidy Program. We help you apply for all available rebates including City of Toronto subsidies, backwater valve rebates, and sump pump rebates.

We require a small 10% deposit to schedule your project, with the balance due upon completion. For emergency services, no deposit is required. We accept cash, cheque, credit cards, and e-transfer.

We can provide rough estimates by phone, but accurate quotes require an on-site inspection. Every home is unique, and we need to assess the specific conditions, measure the area, and identify the best solution.

Price variations often reflect differences in: scope of work, quality of materials, warranty terms, company reputation, and insurance/licensing. Be wary of extremely low quotes - they often lead to additional charges or substandard work.

Waterproofing may qualify for tax benefits if it's medical-related (mold remediation), part of rental property maintenance, or home office improvements. Consult your tax advisor. We provide detailed invoices for tax purposes.

Both have advantages. Interior systems manage water efficiently and are less invasive/expensive. Exterior waterproofing provides the ultimate protection by stopping water before it reaches walls. We often recommend a combination approach for complete protection.

Yes! We specialize in waterproofing finished basements with minimal disruption. Our interior drainage systems can be installed along the perimeter without removing all finishes. We protect your belongings and clean up completely.

A French drain is a perforated pipe installed around your foundation's perimeter to collect and redirect water. It's surrounded by gravel, connects to a sump pump, and effectively manages groundwater. Essential for Toronto's high water table areas.

Weeping tile is the older term for foundation drainage (originally clay tiles). French drains are the modern version using perforated PVC pipe. Both serve the same purpose - managing water around your foundation. We install modern French drain systems.

Sump pumps are essential if you have: high water table, history of flooding, below-grade living space, or interior drainage system. We recommend battery backup systems for power outages - crucial during storms when you need them most.

Underpinning strengthens and stabilizes foundations by extending them deeper. It's needed for basement lowering, foundation settlement repair, or adding basement apartments. We're certified for all underpinning methods.

Yes, we repair all types of foundation cracks using epoxy injection, polyurethane injection, or exterior excavation depending on crack type and severity. We identify the cause to prevent recurrence.

Efflorescence is the white, powdery substance on basement walls. It's mineral deposits left when water evaporates, indicating moisture penetration. While not harmful itself, it signals water problems that need addressing.

Yes, we provide 24/7 emergency response for flooding, major leaks, and foundation emergencies. Our emergency team can arrive within 2 hours anywhere in the GTA. Call 437-545-0067 anytime.

1) Turn off electricity to the basement, 2) Stop water source if possible, 3) Move valuables to safety, 4) Document damage for insurance, 5) Call us immediately at 437-545-0067. Don't enter deep water - wait for professionals.

Our emergency response time is typically under 2 hours in the GTA. We have crews on-call 24/7 with fully equipped trucks. Priority goes to active flooding situations.

Emergency service includes: immediate water extraction, temporary water diversion, emergency repairs to stop active leaks, setting up drying equipment, and planning permanent solutions. We bill insurance directly when applicable.

Emergency rates apply outside business hours, but we focus on stopping damage quickly to minimize overall costs. Many insurance policies cover emergency water damage response. We provide detailed documentation for claims.

Our certified inspector will: examine interior and exterior foundation, test humidity levels, check grading and drainage, identify water entry points, explain findings in detail, provide written quote, and answer all questions. Takes about 45-60 minutes.

Clear 3-4 feet from basement walls, move stored items to center, remove wall hangings, and ensure access to electrical panel. For exterior work, we'll need 10-12 feet clearance around foundation. We'll help with heavy items.

We handle all necessary permits. Most waterproofing doesn't require permits, but underpinning, structural work, and some exterior excavations do. Permit costs are included in our quotes when required.

Interior waterproofing is minimally disruptive - you can stay home. Exterior work is noisier but outside. We maintain clean, safe work areas, protect your property, and clean up daily. Most projects complete in 2-3 days.

Yes, you can stay home during waterproofing. We section off work areas, control dust, maintain safe pathways, and ensure utilities remain functional. Many clients go about normal routines during our work.

We'll stop work, explain findings, provide options and costs, and proceed only with your approval. No surprise charges. Our detailed inspections minimize unexpected issues, but we're transparent if anything arises.